I’m a pregnant mum and can’t afford to wash my son so I have to wash him with BABY WIPES

I’m a pregnant mum and can’t afford to wash my son so I have to wash him with BABY WIPES
I’m a pregnant mum and can’t afford to wash my son so I have to wash him with BABY WIPES

A PREGNANT mom has to wash her son with baby wipes because she can’t afford to wash him.

Jess, who is five months pregnant, said she went without gas for nine days after her supplier turned it off without warning.

Jess, who is five months pregnant, said she went gas-free for nine daysCredit: Hull Daily Mail/MEN Media
Although she put money on her meter, nothing was showingCredit: Hull Daily Mail/MEN Media

The mum-to-be of two discovered she was in debt for several thousand pounds with energy company OVO after her direct debit was cancelled.

She claims she has since been unable to heat her home and cook hot meals for her three-year-old son.

Jess told HullLive: “I am five months pregnant and have a three year old

“It cut off my hot water so my child can’t take a bath.

“It shuts off my heating, leaving us in a cold house, and it also shuts off my gas stove, which means I can’t cook hot food.”

Currently on maternity leave, the single mother said she was asked to pay the lump sum – which she could not afford.

Jess, 20, from Hull, tried to call her energy company 45 times to sort out the problem.

Thinking the problem was solved, a prepayment meter was installed.

However, she claims large chunks were taken every time she tried to put money in it.

Jess added: “When I topped up at the start of the week I put in £10 and they took £7 leaving me with £3 which didn’t even last a night.”

And when the same thing happened the next day, she had no choice but to call OVO Energy.

She claims customer service said they would move their debt to the back screen – a method companies use when trying to help people pay off any debt.

So, in a last ditch attempt to get heat for herself and her children, she put her remaining £36 on the clock and was left with just £10.

According to Jess, the customer service team said she would then put £95 credit on her meter and that’s something she could activate at her local store.

After hours of waiting, she claims the credit was never added and she still had no gas.

The desperate mother repeated the cycle four times before being promised a visit by an engineer.

Jesse said: “[My son] likes to take a bath at night and go to bed, but he had to wash up with baby wipes and climb into my bed so it wouldn’t be too cold for him.”

An engineer was eventually dispatched to Jess’ property where he cleared the debt and gave her £20 in emergency credit as part of a support package.

A spokesperson for the energy company said: “We are sorry to [Jess] and provided advice on next steps and offered assistance through our customer support package.”

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