Microsoft investigates Teams and Outlook outage as users report issues

The Microsoft logo can be seen in the Microsoft store in New York.

Mike Segar | Reuters

Microsoft said it was investigating issues with several of its products, including Teams and Outlook.

The US tech giant said users may not be able to access several Microsoft 365 services.

“We have identified a potential network issue and are reviewing telemetry to determine next steps for troubleshooting,” the company said.

Downdetector, a service that allows users to log issues and outages with websites and apps, has seen an increase in users reporting issues with Microsoft products, including Outlook, Teams, and the company’s Azure cloud product. company, around 3 a.m. ET.

Microsoft said that around 7:05 a.m. UTC — 2:05 a.m. ET — customers may “experience network connectivity issues, manifesting as network latency and/or timeouts when trying to connect. Connect to Azure resources in multiple regions, as well as other Microsoft services. “

The company

We've rolled back a network change that we believe is causing impact. We're monitoring the service as the rollback takes effect.

— Microsoft 365 Status (@MSFT365Status) January 25, 2023

at 9:26 a.m. GMT – 4:26 a.m. ET – that he “reversed a network change that we believe is impactful. We are monitoring the service as the rollback takes effect.”

Microsoft’s outage comes just hours after reporting better-than-expected earnings for the October-December quarter. But the company saw a slowdown in cloud product revenue, including Azure, and gave a grim outlook for the current quarter.