Black woman reports receiving mug with ‘monkey’ printed as customer name at Maryland Starbucks

Black woman reports receiving mug with ‘monkey’ printed as customer name at Maryland Starbucks
Black woman reports receiving mug with ‘monkey’ printed as customer name at Maryland Starbucks

ANNAPOLIS, Md. A Starbucks employee is suspended and an investigation is ongoing after a Maryland woman reported the word “monkey” was printed as the customer’s name on her mug.

Monique Pugh said the incident happened Nov. 19 at a Starbucks store in the Annapolis mall.

According to Pugh, she was the only black woman in line at the time the tag was printed.

After the incident, Pugh says she alerted the baristas to the word printed as her name. In response, she said, one of the baristas offered a nonchalant response saying it was a mistake.

Pugh then requested a refund and left the store to call Starbucks customer service.

She says the general manager of the store called her back and offered her an apology and a free drink and sandwich, which she declined.

In response, FOX 5 contacted Starbucks about the incident for a statement.

The company says it is working with the store, which is a licensee location owned by Impeccable Brands, to investigate the matter.

You can read the full statement below:

“We want everyone in our stores – including those operated by Starbucks and those operated by our licensees – to treat themselves with dignity and respect. We do not tolerate behavior that is disrespectful or makes a customer feel unwelcome. We are aware of the incident that took place at a store operated by our licensee Impeccable Brands in Annapolis, MD, and are working closely with their management team as they quickly investigate with their employee(s) and take all necessary measures accordingly.”

The company also adds that it is taking steps to ensure that offensive words cannot be printed on future order labels.

FOX 5 has also contacted Impeccable Brands about the incident. The store owner said the barista involved in the incident, whom Pugh identified as a woman named Tina, has been suspended pending further investigation.

The statement says the word was printed as an error, but they’re working to make sure it doesn’t happen again.

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You can read the full statement below:

“As a Starbucks licensee, we are committed to upholding the Starbucks brand mission and values ​​in our customer interactions and business operations. We are aware of the unfortunate incident that occurred at our store in Annapolis, Maryland. We have suspended the employee involved in this incident pending further investigation, and conveyed our deepest apologies to the customer for this negative interaction. We believe, based on our initial investigation, that the label was made in error. However, this is not the warm and welcoming experience we want to create for our guests and we are actively working to ensure this does not happen again. We are exploring other opportunities to better train our staff in understanding cultural and racial sensitivities, to ensure that all future interactions are welcoming and inclusive.

Pugh says the incident left her “traumatized, saddened and disappointed,” and she also expressed concern about how Starbuck trains its employees.

“To learn that the barista Tina who called me a ‘monkey’ took the racial bias training, which implies that she was aware of her actions and the consequences that would follow,” Pugh said. “I would like this matter to be dealt with quickly and I want racial discrimination to stop.”

. woman black report having received a cup with monkey printed like name customer Maryland Starbucks

. Black woman reports receiving mug monkey printed customer Maryland Starbucks

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