- Some Airbnb hosts charge a cleaning fee and ask guests to complete a list of household chores.
- Frustrated travelers say they were asked to mow the lawn, take out the trash and wash the sheets.
- The trend is causing some people to ditch short-term rentals for hotels, the WSJ reported Friday.
Some Airbnb hosts are asking guests to complete long lists of chores in addition to paying cleaning fees of up to $375, The Wall Street Journal reported Friday.
Frustrated travelers pushed back on social media, with some saying they were asked to take out the trash, wash the sheets and even mow the lawn during their stay.
A TikToker @Melworeit said in a viral video that she decided not to book on Airbnb because it charged a $125 cleaning fee and asked guests to take out the trash, remove the sheets, run the washing machine dishes and to do laundry.
The post garnered 66,000 views and nearly 5,000 comments, many of which shared similar encounters with Airbnb to-do lists.
“If I’m paying $229 a night to stay somewhere plus $125 cleaning fee, I’m not doing laundry,” the TikToker said. “I know it’s like laundry and it will take me two minutes to do, but it’s the premise that really bothers me.”
Another Airbnb guest took to Reddit in July to ask if it was “okay for a host to tell the guest to mow the lawn themselves?”
“Seems like an odd response considering the premium paid to stay here (to me, at least), but if it’s standard I’ll continue,” the user wrote. “I just don’t want to be penalized/charged/misjudged for ‘neglecting’ the lawn if I don’t.”
An Airbnb spokesperson told Insider that while hosts choose their own cleaning fees, the company has provided recommendations for keeping the amount reasonable and suggests hosts consider not charging a cleaning fee for the property. everything. According to the company, 45% of Airbnb listings worldwide do not charge a cleaning fee, and for those that do, the fee averages less than 10% of the total cost of the reservation.
“Would you like guests to load dirty dishes in the dishwasher or remove bed linen before departure? If so, consider charging a very minimal cleaning fee — or no fee at all,” says the Airbnb host’s resource page on cleaning fees. “With higher fees, customers can expect to walk away from your checkout space like they would from a hotel room.”
Kimanzi Constable, a full-time digital nomad who has stayed at more than 100 Airbnbs, told Insider that some hosts have asked her to do household chores without providing basic cleaning and laundry supplies.
“Airbnb hosts asked me to perform tasks such as taking out the trash when checking out, washing dishes, cleaning and other measures to help the host, despite the fact that I pay a cleaning fee, which can be high these days. I’m more than happy to contribute – if I have the supplies,” Constable wrote. “Hosts must either provide all necessary items or waive the cleaning fee entirely.”
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